Shamir Wehbe

Summary

Sales Engineer with 14+ years customer-facing. Came up through product support at Apple, Compass, and Axon before moving into pre-sales; now the lead SE on the US law enforcement deals I own, across hardware and cloud platform. Also a builder: a SwiftUI iOS app on the App Store, a personal site I keep rebuilding, a Whisper + Sonnet dictation pipeline, and an internal Claude skill used by Axon coworkers.

Skills

Experience

Axon

Public Safety SaaS, Devices & Cloud Platform · Remote

• Own the technical side of agency deals from discovery through close, engaging chiefs, CIOs, IT directors, and end-user officers to drive net-new and expansion wins across the product line. Sole SE on a $16M Ocean City Police Department deal closed in 2025.
• Primary technical advisor across the full product line: body cameras, in-car video, TASER, VR training, Outpost LPR, plus the cloud platform (Evidence.com, Standards, Fusus, Prepared 911). Design what fits each agency in practice, not what looks good in a slide.
• Demo Axon's AI Era Plan in nearly every customer meeting: Draft One, Auto-Transcribe, Axon Assistant, Smart Detection, Policy Chat, Brief One, Form One, Axon Vision. Map use cases to report writing, evidence review, dispatch, and field work.
• Drive 8+ agency POCs and pilots per year: scope the eval, coordinate setup and onboarding, and beat the on-prem or hybrid alternatives the agency is comparing us against.
• Write the technical sections of RFPs/RFIs and Statements of Work for Professional Services. Navigate public-sector procurement vehicles, including Sourcewell cooperative contracts and agency RFP processes.
• Travel ~75% to lead executive briefings, in-agency demos, and evaluations; represent Axon at conferences (Axon Accelerate, African American Mayors Association).
• Present to city councils and mayors when LE agencies need to defend the spend to elected officials. The Ocean City Council presentation was part of how that $16M deal closed.
• Built and shared an internal Claude skill now used by 10–25 Axon coworkers: it scans Outlook for customer/RFP questions, spawns sub-agents across Glean, Quip, Salesforce, and Slack to retrieve cited answers, and drafts responses to a private Slack canvas for review.

• Owned the platform escalations that crossed SaaS and device fleet at once. Worked them directly with engineering until fixed.
• Convened product support, engineering, and customer success to ship reliability fixes faster. Improved time-to-resolution on prioritized issues.
• Mentored junior engineers and cleaned up the escalation and triage processes they inherited.

• Wrote the Splunk queries, dashboards, and alerts that monitored device health across tens of thousands of body and fleet cameras in Axon's global deployment; adopted by the Devices engineering team and still in production today.
• Dug through embedded Linux device logs to root-cause field failures. When a hardware pattern showed up, worked with customer success to swap units before agencies noticed.
• Drove daily sprint and bug triage decisions with engineering: what to fix, what to defer, and what to route back to support as a supportability issue (documentation or process gap, not code).

Compass

Cloud SaaS Real Estate Platform · Remote

• Authored tier 1 and tier 2 support playbooks in Confluence for the Compass SaaS platform; owned the tier 3 ZenDesk escalation queue with support engineering (10–20 escalations per week).
• Partnered with product and engineering on launch-readiness reviews. Translated ticket-data patterns into roadmap and reliability investment decisions adopted by product.

• Drove Compass platform adoption across a portfolio of ~25 real estate agents. Resolved marketing, integration, device, and back-office issues end to end without handoffs.

• Led one-on-one consultative sessions with real estate agents to embed Compass tools in their daily workflow. Ran beta programs, training sessions, and product presentations for the broader agent base.

Apple

Hardware & Software · Multiple Locations

• Led 50+ technical and customer-facing team members across Genius Bar capacity, year-over-year NPS improvement, senior customer escalations, and hiring panel interviewing.
• Trained 300+ Apple employees on formal technical curricula across macOS, iOS, iPadOS, hardware repair, and business/education customer support; coached Mac Geniuses and Technical Specialists through ongoing development.

• Provided hardware repair and software troubleshooting for consumer, education, and small business customers across Apple Retail Genius Bar and AppleCare phone support channels.

Projects

Span — Countdown and Elapsed Time Tracker

iOS app shipped to the App Store March 2026. Owned design, build, submission, and ongoing distribution. Features home screen widgets, iCloud sync across devices, and in-app purchase.

Stack: SwiftUI · SwiftData · WidgetKit · App Intents · iCloud sync · Local notifications · In-App Purchase

wehbsite.com — Personal Portfolio

Personal site deployed to wehbsite.com. Owned design, build, content pipeline, and Firebase Hosting deployment. Features Astro content collections with prebuild scripts that sync resume and legacy content automatically.

Stack: Astro · Tailwind CSS · TypeScript · MDX · Firebase Hosting

Whisper + Sonnet — Personal Dictation Pipeline

Custom dictation tool replacing always-on, always-hot-mic apps like WhisperFlow at lower cost. Pipeline: Whisper v3 Large (Groq) for transcription → Claude Sonnet 4.6 with a custom prompt for self-corrections, filler cleanup, and personal vocabulary disambiguation → clipboard. Triggered from iPhone Action Button or Mac menu bar; daily driver.

Stack: Apple Shortcuts · Groq (Whisper v3 Large) · Claude Sonnet 4.6 · Custom prompt + vocabulary dictionary

Education

• Dale Carnegie — High Impact Presentations Certificate · Boca Raton, FL
• The George Washington University — Full Stack Web Development Certificate · Washington, DC
• Apple — Apple Certified Macintosh Technician · Cupertino, CA
• Valencia Community College & Palm Beach State College — Coursework toward Associate's in Computer Science · Florida