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shamir wehbe
sales engineer · ai builder
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lake worth, fl · (561) 758-0923
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Sales Engineer with 14+ years of customer-facing technical experience, currently leading pre-sales engagements for public-safety SaaS at Axon. Trusted technical advisor to agency leadership, IT directors, and end-users — architecting cloud and SaaS solutions, leading demos and workshops, and driving technical wins through POC/Pilot delivery, RFP/RFI responses, and competitive positioning. Combines deep product expertise across hardware, software, and cloud platforms with hands-on technical chops in cloud SaaS, observability (Splunk), embedded Linux, and modern application development.
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▸axon—
▹Sales Engineer II · Public Safety
feb 2025 — present
- Lead technical-led business conversations for public-safety agencies, communicating Axon's value to agency leadership, IT, and end-users; translate operational requirements into multi-product cloud architectures that win net-new logos and expand existing workloads.
- Serve as primary technical advisor across Axon's product portfolio — connected devices (body cameras, fleet, TASER) and cloud-native SaaS (Evidence.com, Records, Standards, Justice, Air) — partnering with agencies to design solutions that fit their operational workflows.
- Own POCs and pilots end-to-end across the full deal cycle — gathering requirements, tailoring evaluations, performing initial configuration and onboarding, and competitively positioning against on-premise and hybrid alternatives.
- Author technical responses to RFPs/RFIs and develop Statements of Work for Professional Services engagements, navigating public-sector and enterprise procurement processes.
- Leverage AI-augmented engineering workflows (Claude Code, Codex, Cursor) to accelerate POC prototyping, demo customization, RFP drafting, and customer-facing technical artifacts.
- Position Axon's hardware and cloud platform against competitive offerings by maintaining mastery of the product portfolio and staying current on public-safety industry trends.
~and the road. travel 50%+ to conduct executive briefings, demos, agency evaluations, and represent Axon at conferences and user events.
▹Senior Product Support Engineer · Cloud Platform & Devices
nov 2024 — feb 2025
- Senior escalation point for complex platform issues spanning Axon's cloud SaaS and connected device fleet; partnered directly with engineering to drive resolution for production customers.
- Led cross-functional initiatives between product support, engineering, and customer success to improve platform reliability and reduce mean-time-to-resolution.
- Mentored junior engineers and contributed to process improvements for escalation workflows and bug triage procedures.
▹Product Support Engineer · Cloud Platform & Devices
may 2022 — nov 2024
- Built Splunk queries, dashboards, and alerting to monitor north-star device performance metrics and platform health across a global cloud-connected device fleet at scale.
- Analyzed embedded Linux device logs to root-cause failures; coordinated proactive hardware remediation with customer success.
- Participated in daily sprints and bug triage, guiding decisions on bug fixes, Jira ticket assignments, and supportability inputs to engineering.
▸compass—
▹Senior Product Support Lead · SaaS Platform
jan 2021 — may 2022
- Authored Confluence-based technical documentation for tier 1 and tier 2 teams supporting Compass's cloud SaaS platform; triaged tier 3 escalations via ZenDesk in partnership with support engineering.
- Collaborated with product and engineering on new product launch supportability plans; surfaced ticket trend insights that influenced platform roadmap and reliability investments.
▹Customer Experience Manager · SaaS Adoption
mar 2020 — jan 2021
- Drove SaaS platform engagement and adoption across real estate agents; troubleshot marketing, integration, device, and enterprise system issues end-to-end.
▹Product Expert · Consultative SaaS Specialist
aug 2019 — mar 2020
- Consulted real estate agents on integrating Compass platform tools into workflows; ran beta programs, training sessions, and product presentations.
▸apple—
▹Lead Genius (Technical Supervisor) → Manager
aug 2016 — aug 2019
- Led technical and customer-facing teams of up to 50+, driving NPS, optimizing Genius Bar capacity, and resolving executive customer escalations.
- Delivered structured technical training to 300+ Apple employees and supported ongoing development for Mac Technicians (Geniuses) and Technical Specialists.
- Deep hands-on expertise across macOS, iOS, iPadOS, hardware repair, and Apple's enterprise/education ecosystem.
▹Specialist → AppleCare Advisor → Mac Genius
jul 2011 — aug 2016
- Eight years of progressively senior customer-facing roles across Apple Retail Genius Bar and AppleCare phone support — consumer, education, and small-business customers.
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▸span—
Production iOS app built with SwiftUI, SwiftData, WidgetKit, App Intents, and iCloud sync; ships home screen widgets, local notifications, and in-app purchases. Solo design, build, App Store submission, and ongoing distribution.